Luckily you can still hit ctrl-alt del and bring up task manager from where you can start tasks that will run for a minute or two. The black screen issue is caused by file explorer crashing and also many other services, internet search says a bios issue but this machine is at the latest bios. Have spent hours on it with Microsoft, bottom line is that Win 10 is not supported on the N5110 – pity that the compatibility checker doesn’t know that. Neighbor upgraded a Dell Inspiron n5110 from Win 7 to win 10.
My problem is that I have reset my computer now about 5 times and still I get the black screen when I boot up, I get the logo of ACER which is my computer make and it’ in bright green letters so I know there is nothing wrong with my computer it then goes black and I can see the lock screen digital clock underneath said black screen because they are white numbers so I can just see them so I cannot see my mouse cursor but if I click randomly I can just see the screen changing again underneath the black screen, I wait and then I press the windows key and can see the windows 10 box in bottom left corner opening up to but as I can only see the white bits it’s no use I can’t get into my settings or such to sort out my computer and so I can only power down and I then power down and give it 10 seconds before I press the start button again and the 2nd time it comes on how it should do but everyday I am having to do this stupid ritual and it is not good for my computer me keep powering down this way and I can’t really see what can do to sort this out any other way….I think that I am going to have to go back to factory settings which would take me back to windows 8.1 and then try reinstalling windows 10, I have wrote about this problem everywhere and as of yet not had anyone tell me how to fix it….this place is the last time I try for any help/advice before I format my comp… Windows 10 should be running much better, and you can start reinstalling apps and getting things set up how you like. These are the same onscreen instructions you go through when upgrading Windows 10. Everything is automatic except the initial setup, i.e., entering a Microsoft account or naming the computer.
Now your PC will restart several times, and after it’s done scrubbing the drive, Windows 10 will be reinstalled. This is your last chance to back out if you have any doubts. The next screen will show you what resetting the PC will remove. Microsoft will give you a warning letting you know that you can’t undo the process. But if you’re resetting your PC, this is a great option. However, for a PC with an HDD, I would feel safer using a proven secure method… DBANs Boot and Nuke to scrub the drive clean before recycling it. Microsoft says this is a good option if you’re selling your PC.
Or remove the files and clean the drive - this option is the closest to doing a clean install with an ISO image. You can remove your personal files, which is faster but less secure. The process will start and will only take a few seconds.
And some computers will give you the option to restore your PC to factory settings. Note that whichever option you pick, you’ll still need to reinstall all of your apps and desktop programs and reconfigure your settings. Then you will have two options: Keep your files or remove everything - settings, files, apps. Then click the Get started button under the Reset this PC section.
To get started, go to Settings > Update & Security > Recovery. With Windows 10, it’s just Window Reset with a guided menu to walk you through the steps. Previously they separated the feature into Windows Refresh vs. Windows 8.1 has the same feature however, I like how Microsoft improved it with Windows 10.